What are the characteristics of a good official/business letters?

Good practice of official letters takes into account the following characteristics:
  1. Brief
  2. Clear and simple
  3.  Helpful
  4.  Positive
  5.  Persuasive
  6.  Not officious
  7. Tactful
  8.  Avoid clichés
  9.  Courteous
  10.  Avoid irrelevance
  11.  Not over-familiar
  12.  Remember recipient
  13. Don’t blame other people.

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